Yes. All our products are entirely handmade by skilled artisans in Morocco. Because each item is crafted with care and not mass-produced, delivery times may occasionally be longer. This ensures a unique product made with authentic craftsmanship.

Yes. You have the right to return your order within the legal return period. The product must be unused, undamaged, and—where reasonably possible—returned in its original packaging.

Once we have received and inspected the return, the purchase amount will be refunded within the legal timeframe. For more information about the return process, please visit our returns page or contact our customer service team.

If your product arrives damaged, please contact us as soon as possible. Send us a message with your order number and clear photos of the damage, so we can assist you quickly.

We will work with you to find a suitable solution, such as a replacement or a refund. Your satisfaction is important to us, and we take great care in handling these situations fairly and promptly.

If your order does not arrive within the expected delivery timeframe, please contact us. We will gladly check the status of your shipment and keep you informed.

As many of our products are handmade, delivery times may sometimes vary. We always do our best to deliver your order as quickly as possible and will work with you to find an appropriate solution if delays occur.